ANEC webinar “Support all consumers through the cost-of-living crisis: ISO 22458, the global standard mutually benefitting companies and customers”

Tuesday, 8 November 2022, 15:30 CET (Brussels time), Zoom

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We are pleased to invite you to a new and very topical ANEC webinar, “Support all consumers through the cost-of-living crisis: ISO 22458, the global standard mutually benefitting companies and customers”.

This 1-hour webinar will cover,

  • the background to the ISO 22458:2022 standard
  • what is consumer vulnerability and why is it important for organisations to understand and address vulnerability, especially now, in the context of the cost-of-living crisis?
  • requirements and good practice guidelines for the design and delivery of inclusive service
  • interactive Q&A sessions.

The presenters will be Julie Hunter, Chair of the Consumer & Public Interest Network (CPIN) and ANEC’s Deputy Secretary-General, Chiara Giovannini.

Join us at 15.30hrs (CET Brussels time) on Tuesday, 8 November by clicking on the link: https://us06web.zoom.us/j/82139886697.

Link to the webinar presentation slides: https://bit.ly/3NSQ9te.